Refund policy

1. Rights to cancel

14-day return policy: GRILL ME client has the right to cancel the contract within 14 (fourteen) days of contract creation, without naming the reason. The rights for cancellation will end after these 14 days. The day count begins at the point when the client or third person, which is not the courier, has received the products from the order. In order to use the rights to cancel, the client must inform EVELO SIA (Dzelzavas iela 120G, Rīga, telephone: +37126452279, email: info@grillme.lv) about the decision to cancel the contract.

2. Consequences of cancellation

If the client agrees to cancel the contract, GRILL ME will refund the money paid for product(s) within 14 (fourteen) days, counting from the moment when product(s) have reached us. However, delivery costs are not covered by GRILL ME. The client also has an option to deliver products for free to our shop in Riga, Dzelzavas 120G, without an unreasonable delay of more than 14 days after receiving the products.

The return policy is valid if the client returns products to our address (Dzelzavas iela 120G, Rīga) within these 14 days. Please, consider that EVELO SIA will not consider complaints regarding the returned product evaluation process in cases when returns are done via post or couriers. Namely, the state of returned products can not be evaluated by both sides (client and GRILL ME) at the moment of receiving the returned products. Therefore the client agrees to EVELO SIA opinion and evaluation regarding the returned products when sent via post, including the evaluation of visual state and damage of products. Further complaints about the products, that in clients opinion do not match the products returned, will be considered as irrelevant. As a result, we suggest clients return the products to our shop in Riga, Dzelzavas 120G. In such a way, both sides can evaluate the state of returned products.

The client is required to cover the direct costs for delivering the returned products. Clients are responsible for the decrease of product's value if they use products not only to try out the product (eg. wear socks for 30 minutes, test the size and feel) but use it for unreasonable purposes. Within the 14 days when the rights to cancel are valid, the client can use the product only for the purpose of trying it out (without diminishing the quality of the product) - similar to how the product is tested by clients in the shop. Therefore the client, when applying for the rights to cancel, is responsible for the state of the returned product, namely, that the returned products have not lost their value due to intense wear or other damages.

 

3. Exclusion of the rights to cancel 

GRILL ME does not store copies of client contracts. The rights to cancel the application can be made in free form, but it has to be written in either Latvian, English, or Estonian. Law of the Government of Latvia No.255 of May 20, 2014 “Regulations on distance contract” in cases specified in Paragraph 22, specifies exclusions for rights to cancel:

  1. the price of a product depends on the state of the financial market (fluctuations), that the seller has no control over it and that can happen during the 14 days of rights to cancel
  2. products are tailored to clients desires with very specified personalizations, namely, custom made;
  3. the product gets damaged quickly or expires soon;